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Spoofed
Tags: caller id
Feb 5, 2020 at 9:22am   •   1 replies  •  0 likes
marques-purnell

Prevent Direct Number from being spoofed


Hello...we have received reports from our users that they received a call and the caller advised that they received a call from them, however our users did NOT call them. In this instance, their direct number was spoofed.


Is it possible to prevent our direct numbers from being spoofed?


Thanks!


Marques T. Purnell

1 Answer
answered on Feb 5, 2020 at 9:54am  
Unfortunately, this is a major issue with all carriers; domestic and foreign.  The best defense is to report each incident to the FCC and to send correspondence to your Congressperson and US Senator.  This helps your carriers tremendously.  However, the reality is the majority of spoofers and robo callers reside in foreign countries - where they are not subject to US law.

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