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Original caller ID Preserved when transferring off-net
Tags: caller id
Feb 20, 2020 at 8:20am   •   4 replies  •  1 likes
travis-cook

1. Account type : U.S Account 2. A brief description of the business.: Large private University with 10,000+ enrollment 3. A high level description of the product or feature being requested: The ability to retain the originating callerID when doing a blind transfer to a external number 4. A typical use case scenario explaining how your business would use the feature: External caller calls a receptionist. That receptionist then needs to transfer the caller to a digital line number or external number such as a cell phone. The original caller number needs to be passed when initiating a blind transfer for documentation/visibility purposes. 5. Benefit of such feature: This feature allows the receiving party of the blind transfer the ability to know who is calling. 6. Number of Users and/or Digital Lines: 2,000+

on Feb 20, 2020 at 8:56am   •  0 likes
This is a 3 year old issue that apparently isn't changing anytime soon. Supposedly, Blind Transfer does pass the ID on, but Warm Transfers do not.

https://community.ringcentral.com/ringcentral/topics/show-original-callers-number-in-caller-id-when-transferring-calls 
on Feb 20, 2020 at 11:39am   •  0 likes
Unfortunately, neither does a blind transfer. Thanks
on Nov 2, 2020 at 11:54am   •  0 likes

Having the same issue. Need to preserve the original caller id when transferring. Please add this capability. Other phone systems have the ability so it's something that can be achieved.

1 Answer
answered on Nov 11, 2020 at 8:26am  

Hi all-- please vote on this feature request here!


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