Question

One user has raised a concern that their calls/activity are not being logged in sfdc upon calling and noting the contact via ringcentral

Forum|Forum|5 years ago
February 28, 2020
1 reply
189 views

demario-snead
New Participant

One of our user's has raised a concern that their calls/activity are not being logged in sfdc upon calling and noting the contact via ringcentral

A

Anonymous
Forum|Forum|5 years ago
February 28, 2020

Hello Demario!

I need to make sure if their SFDCs auto-log is enabled?

You might want to confirm it by clicking the gear icon (settings) on the upper right corner of their softphone.

Please see this picture below.

Like