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System fails to answer incoming calls

Tags: call handling

Mar 19, 2020 at 4:24pm • 1 replies • 0 likes

dale-fleming

Wee have found out from our customers (in person) that our phones have been ringing busy most of the time during the day. Our support ticket has been ignored and we have been forced to forward all of our customer calls to our Cell phones. I understand the bandwidth problems but this is crazy!

1 Answer

Mary-Community_Moderator answered on Jul 29, 2020 at 9:41pm

Hello Dale!

As I checked on your case, it has been escalated to Tier 2 and has been identified as a known issue. They will give you an update through email regarding the status of the outage.

Thank you!

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