Not All User Phone Numbers Appearing in New App

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josh-palmer11842 asked Mar 24, '20 josh-palmer11842 commented Mar 25, '20

Not All User Phone Numbers Appearing in New App

US Account

Version: 20.2.1 (E. 5.0.12)

Build: 20 (rev. f56a7ce5)

150 Users

We are trialing the new RingCentral App to potentially replace the RC Phone desktop app. I've noticed that for those users who have multiple lines, only one line is appearing under their profile. In our case, each line is configured differently, with one line stripped of most calling features. This means that the number that appears in their profile is not the one that should be used in most cases. In the older Desktop app, both phone lines were visible. Is this on a list of future improvements? Thanks.

ringcentral app

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Answer 1 · 2020-03-24T15:18:12Z

mary-community-moderator answered Mar 24, '20

Hello Josh,

Please try to go to Preferences, look for Default Number, it will show all the numbers on a drop-down and you can select what default number would you like to display on your profile.

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Answer 2 · 2020-03-24T15:46:00Z

josh-palmer11842 answered Mar 24, '20

Thank you for the reply, that could be a good workaround on an individual basis; we would just need everyone to change it in their preferences. What would be even better is the ability to change this for them as an admin. Thanks!

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Answer 3 · 2020-03-25T19:50:02Z

account12769 answered Mar 25, '20 josh-palmer11842 commented Mar 25, '20

If you're looking for your main company number, it will never show. This feature is broken.

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josh-palmer11842 commented · Mar 25, 2020 at 07:55 PM

Thanks for the reply, but not the main company number. Some of our users have two separate direct lines, and was hoping to display both in their profiles inside the app.

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