question

jessica-belin avatar image
jessica-belin asked jessica-belin commented

Smartphone App Not Ringing

Despite having all capabilities via the RC App on my iPhone X, 13.2, it does not ring when my desktop rings.

mobile
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danno147 avatar image
danno147 answered jessica-belin commented
Is it activated in the Call Handling section of your ext programming?
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jessica-belin avatar image jessica-belin commented ·
Yes, it is defaulted as:
Notify my desktop app and smartphone :ON
Wait before forwarding calls : 20 seconds

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jessica-belin avatar image jessica-belin commented ·
Figured it out.  That Simultaneously rather than Sequentially makes a difference.  :) 
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danno147 avatar image danno147 commented ·

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