i have checked all the options and still ALL CALLS AFTER 12 PM ARE GOING TO VOICEMAIL!

Forum|Forum|6 years ago
March 26, 2020
2 replies
933 views

VOICEMAIL, ALL CALLS AFTER 12 ARE GOING TO VOICEMAIL AGAIN. I HAVE CHECKED ALL THE OPTIONS. It says we are open 24 hours a day so this should not happen.

phone

Mary-Community_Moderator

Community Manager

Hi Jana!

Is this calls that are going to the main number?

Mary-Community_Moderator

Community Manager

If yes, can you please go to Admin Portal > Phone System > Auto-Receptionist > General Settings > IVR Settings.

Under Company Greetings, please check if it says Bypass greeting to go to extension and let me know what extension it says.

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