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We are having an issue where someone answers a call - but it shows as missed for the other team members. Any ideas? Perhaps a missed setting
Tags: phone
Mar 31, 2020 at 7:06am   •   1 replies  •  0 likes
erica-brotz

We are having an issue where someone answers a call - but it shows as missed for the other team members. Any ideas? Perhaps a missed setting?

1 Answer
answered on Mar 31, 2020 at 8:28am  
Unfortunately, I've learned from my own support case(s) on this topic that RC does not really support Hunt Groups like other more telco-like VOIP providers. First I tried Groups - failed. Now Virtual extensions - also failed. I'm told it's a feature.

Needless to say my end users are irate. Hundreds of false positives on everyone's Missed Calls display.

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