question

brimestone1479 avatar image
brimestone1479 asked anton-nikitin answered

Pager vs SMS

Whats the fundamental difference between Pager and SMS? Also, how can i request a Pager authorization to my existing app.

authentication
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

anton-nikitin avatar image
anton-nikitin answered
Hi Ted, here is the summary from the high level perspective.

1) SMS can be send from long number to long number, it goes via external SMS provider and can be used to communicate with non-RingCentral users or users from a different RingCentral account

2) Pager message can be sent only between users of the same RingCentral account idendified by their short numbers.

3) SMS can be sent only one-to-one: if you need multiple recipients you should send multiple messages with the same subject.

4) Pager messages allows to indicate multiple extension numbers as recipients, so the message will be delivered to a group of people

5) Pager messages can be sent to Call Queue extension number. In this case it will be forwarded to all current members of this call queue.

6) SMS is currently supported only for US and Canada accounts. Pager messages supported in UK as well.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys