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Question

Desktop app: Head-up display not available after update

  • 3 April 2020
  • 3 replies
  • 320 views
P

After updating the desktop app in Windows 10 (latest update 20.1.0.38205) on three occasions, the HUD was not available. Right-clicking on the app and 'repairing' in Control Panel, fixed the issue, but I was wondering if others also had the same issue and if it is being addressed by RingCentral?


Thank you,

Peter

3 replies

D
Uninstall and go back to 19.4.0... I uploaded the install file to Google Drive here: https://drive.google.com/file/d/1b8LCKI6Qn0FYEX5LZmsfAjo56XdwwB1u/view?usp=sharing

version 20.x is a causing major issues with my users, so we all went back to 19.4 and it resolved the issue for now.
P
Thanks for that!
D
Yep. Myself and all my clients have also been affected. Especially with everyone working remotely, this couldn't have come at a worse time.  Trying to find a way to load the old version back.


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