question

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djb101913540 asked danno147 commented

RC App not Ringing from Call Queue

Our admin has setup two of us in the call queue for our main company phone number (404) 000-0000. When a call comes through to that main number, my RC app does not ring. If a call comes in to my direct number (404) 111-1111, however, it does ring.


I'm logged into the app with my personal login. My toggle is on to accept queue calls & data (voip) calling.


Why would the app not be ringing?

call queues
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danno147 answered
Is your co-worker's APP ringing for Queue calls?
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djb101913540 answered danno147 commented
Hi Danno, your reply beat me to the punch. 45 seconds ago I decided to uninstall and reinstall the app and it's now working despite the fact that I had the latest version.
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Great.  Yeah, everything's a little bonkers with this pandemic thingy dingy.  But sometimes the tried a true prevails. Take care.
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