Ringcentral App Beta

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IT Xpress asked Apr 15, '20 cj-williams commented Jun 16, '20

Ringcentral App Beta

So I brought up the Ringcentral App (Windows 10) today and got a popup asking if I wanted to try out the beta. I went ahead and clicked OK and got a popup window to sign in. We use Google SSO and was in the process of doing that but got error saying the browser wasn't supported (my guess from 2FA - we use hardware USB keys and usually have to 'Try Another Way' for non Google apps). Anyway - I closed the windows to try again, but cannot find anywhere to access the beta version in any of the menus or screens. Is the popup the only way and if it doesn't work the first time you can't try it?

ringcentral app

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Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app

Answer 1 · 2020-04-15T22:11:39Z

arthur-ng12296 answered Apr 15, '20

Hi Everyone,

RingCentral is trying to launch a new beta test for existing users, if you missed the first popup that's alright !

please head over to app.ringcentral.com and type in your credentials and you will be able to use the brand new RingCentral app!

Thank you for your support!

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Answer 2 · 2020-04-16T04:12:14Z

rob-larose9408 answered Apr 16, '20 Andrew Francoeur commented May 8, '20

Is this available only through the web GUI? What about the desktop app?

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arthur-ng12296 commented · Apr 17, 2020 at 11:31 PM

Hey Rob, good to see you again! You have my Glip, hit me up - I'll send you some presents!

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Andrew Francoeur commented · May 08, 2020 at 08:32 PM

Anyway to get the desktop app to try out?

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Answer 3 · 2020-04-17T12:53:16Z

nic517 answered Apr 17, '20

Where is the best place for beta feedback on the web app. Id LOVE to see ringout added.

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Answer 4 · 2020-04-17T12:55:34Z

nic517 answered Apr 17, '20

And where did the dashboard/calendar go to?

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Answer 5 · 2020-04-17T15:03:09Z

IT Xpress answered Apr 17, '20

The contact sync for texts is working - that alone makes it wonderful! But yes ringout would be the final puzzle piece for us to stop using RC Phone.

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Answer 6 · 2020-04-17T15:09:34Z

IT Xpress answered Apr 17, '20 nic517 commented Apr 17, '20

One tip for folks - if you want an 'App Like' experience from the beta (or any web app really) and you use Chrome? With the RC beta app tab open, go to the 3 dot menu, select More Tools -> Create Shortcut and make sure you check the 'Open As Window' checkbox and it'll make an icon appear on your taskbar. Right click it and select 'Pin to taskbar' and you can start it in it's own window from there every time.

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nic517 commented · Apr 17, 2020 at 03:18 PM

I can see this being very useful. Now if there was a way to have indicator of a new msg, like the icon blink, or incremental numbers. that would be awesome!

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Answer 7 · 2020-04-17T16:13:19Z

IT Xpress answered Apr 17, '20

Not sure where you all want feedback - but the beta app suffers from the same problem RC Phone via the web had. If you type fast, you lose characters. For a while I used a ChromeBox as my primary desktop and it drove me crazy - type too fast for a text and it would miss letters. Never an issue in the thick clients. But already having that issue in the beta. I'm losing letters constantly. Otherwise liking it so far...

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Answer 8 · 2020-04-17T23:29:56Z

arthur-ng12296 answered Apr 17, '20

Hello Everyone,

Feel free to submit ideas and feedback by clicking on your profile > Share idea!

We are looking forward for feedback related to the new app. Thank you!

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Answer 9 · 2020-04-18T22:52:23Z

Bryan Ridgell answered Apr 18, '20

Hi Arthur,

I've been looking through the beta app. Is there going to be a dedicated tasks panel added like the current desktop app? My company utilizes RC tasks extensively for project management and I don't see a similar tasks panel in the current beta.

Thanks!

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Answer 10 · 2020-04-20T16:32:41Z

arthur-ng12296 answered Apr 20, '20 Bryan Ridgell commented May 14, '20

Hi @bryan,

This feature gap will come in Q3, 2020.

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arthur-ng12296 commented · Apr 24, 2020 at 09:55 PM

Hi Bryan, both apps will continue to exist at app.glip.com and app.ringcentral.com as well. Please try it and let us know of any feedback that you have!

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Bryan Ridgell commented · Apr 20, 2020 at 05:38 PM

Thanks Arthur, and that's prior to the beta UI being pushed out as the stable/normal UI?

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Bryan Ridgell commented · Apr 24, 2020 at 07:42 PM

Hi Alex,

My users received this notice today and some have been clicking "try it now". Could you confirm this build is just a preview in the browser at app.ringcentral.com and the original will continue to be available at app.glip.com and on the desktop until the features are fully added?

Thank you!

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Bryan Ridgell commented · Apr 24, 2020 at 10:16 PM

Thanks Arthur,

Very sorry for getting your name wrong earlier.

Is there any timeline for the rollout of the new desktop app? We just are hoping we have full task management functionality prior to that.

Have a great weekend,

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