I am an IT remote support Tech. I am trying to use RC Meetings to provide remote support. Remote users do not have local admin rights on their PC's. The remote user is able to share their screen and I am able to take control of their mouse. If I try to make any change that
requires admin credentials, the prompt will pop up on the remote users screen asking for those
credentials. I as the remote support can't see those prompts because they are hidden from me. How can I provide support when I can't enter in the admin credentials when required? Why is this hidden from me? I can't very well provide admin credentials to the remote user.