Question

Replying to Group Message Fails. Anyone Has any experience troubleshooting?

  • 16 April 2020
  • 3 replies
  • 194 views

Account type: US


Description: One of our users was a recipient of a group message. The group message consists of 3 members including her and 2 of them are NOT RC numbers. whenever she tries to reply she gets the message "Message is not sent. Recipient extension is not found".


only 1 of our users is affected.





3 replies

Hello,
Which Softphone (RC Phone Desktop) version does she use?
She is using RC Phone version 20.1.0.38205
Hello,
Could you please ask her to reproduce the issue, then open "Settings->Support->Send Product Feedback" and send a feedback.
After that please put here data and description of that feedback.
Thanks 

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