Question

Company Numbers Report - Call count in numbers tab does not match call detail tab

  • 17 April 2020
  • 1 reply
  • 167 views

I have a client who runs a company number report and the data shows 61 calls when looking at the trends and 126 calls in the call detail. What is the methodology for calculating calls to a company number and why would this be different than what is reported in the call detail?


1 reply

Hello Brandon!

I would suggest opening a case, so we can further check your call logs.



Thanks! 

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