This post is in relation to case #10628750
We use RingCentral Meetings to collaborate with customers for our business. We host the meeting from the RingCentral Meetings Windows PC app, and then customers can join from whichever device they have accessible to them using either RingCentral Meetings or Zoom. However, since Monday April 20th (the same day an update for the RingCentral Meetings was released), our iPad and Android device users have received an error when signing in to our meeting from their Zoom mobile apps and are unable to join our meetings. This error has never occurred for us before April 20th, but is now consistently occuring with all of our mobile device users attempting to join our meeting using the Zoom Cloud Meetings app.
The error reads "The meeting has a problem. (Error code: 100060302). Our customers get this error or the error "The meeting ID is not valid", even with our valid meeting ID.
Our customers are using either of the most recent 2 updates of the Zoom app (version 4.6.11 or 4.6.12 which were released on 2020-04-15 and 2020-04-21 respectively). However, this error did not occur up until 2020-04-20. It happens consistently with all iPad users - we have not had any customer successfully join the meeting using the Zoom app for iPad. 15+ customers have had the same error when attempting to join from an iPad, which has caused a lot of confusion. We also get the error using our own iPad, as well as using our own Android devices, so it seems that joining from any mobile device using the Zoom app doesn't work.
We have had our customers download the RingCentral Meetings mobile application instead and join the meeting from there for the time being. However,using the RingCentral Meetings app, we have had complaints about a decrease in audio quality, the app crashing multiple times for different customers, and issues with sharing Google Drive content via screenshare (which is something that works smoothly in the Zoom app).
Does anyone know of a potential workaround for this? We are eager to get these problems resolved in order to help our customers have a smooth, stress-free user experience.
Could the issues relate to any of the issues described for iOS on this page: https://support.ringcentral.com/s/article/9692#usersonioswithmeetings5.4 ?