michael-arndt1083 avatar image
michael-arndt1083 asked

User performance report on call queue

I want to be able to gauge how well users are at picking up calls originating from call queues.

For instance, let's say John is on the phone 5 out of 8 hours in a day. In those 3 spare hours 20 calls come in that he isn't picking up. Would there be a report or a KPI that would measure this? What I'm trying to find out is which users are being most productive with their time and which ones may be avoiding calls.

call queuesanalytics and reporting
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app