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Chrome extension no longer able to create new RingCentral Meeting from Google Calendar event.
Tags: meetings
May 20, 2020 at 6:18am   •   3 replies  •  0 likes

The Chrome extension used to work wonderfully for creating new RingCentral Meetings from right within Google Calendar, but as of late last week, the option to create a new meeting has simply disappeared - I now only have the option to "Add Google Meet video conferencing".

I opened a case with RingCentral support (10754179), and was told that this was a result of a recent update on their end, but was told to post something here as well.

I'm running Chrome version 83.0.4103.61, RingCentral Meetings version 19.4.152079.0420, and the RingCentral Chrome extension version 4.2.10 (all the most up-to-date versions that are available to me).

Software updates, removing and re-adding the extension, refreshing pages, etc. don't do the trick.

3 Answers
answered on Jun 3, 2020 at 2:11pm  
Hi, any updates on this feature being restored? Yes there are work arounds. Although from a functionality stand point, I want my paying users to see the the RC option in their calendars. Users shouldn't have to click out into another app to do schedule a RC Meeting. From a visibility standpoint, you are driving your users to another solution instead of your own by not resolving this. 

answered on May 20, 2020 at 11:03am  
Thanks for bringing up this issue and thanks RC for the clarity on the fix.  Foundational feature from a usability stand point, will also try the work around.

answered on May 20, 2020 at 6:34am  
Hi Trevor, I posted similar earlier today. - - RC support are working on a fix to this issue which has resulted they think following a change made by Google. I will try to get an estimated fix time and share here later.


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