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TEXT LOGS - WHERE ARE THE TEXT LOGS AND HISTORY ?

Tags: sms and text messaging

May 26, 2020 at 9:39am • 1 replies • 0 likes

stout

LOGS Inside admin portal there are CALL LOGS, RECORDING LOGS AND FAX LOGS but somehow there are NO TEXT LOGS NO TEXT HISTORY NO TEXT INFO in TMOBILE PHONE CARRIER for example one can log in to one's account and see the TEXT LOG for every outgoing & incoming text plus time date duration & exact details of the text . With RC VOIP this should be an easy 123 basic option.

1 Answer

Gurpreet Singh answered on Jun 27, 2023 at 10:04am

Just updating this old thread as this comes up often on google search. This is for the benefit of new comers to this page.

Yes, since Sept, 2022 we do have capability in admin portal for customer admins to check SMS/Text usage logs. Once admin logs in to https://service.ringcentral.com/, please go to Reports -> SMS logs. You have an option to view up to last 60 days of usage logs on screen, and also can click on download and export sms logs as a CSV for up to 1 year.

Regards

Gurpreet Singh

GPM, RingCentral Platform

Mary-Community_Moderator on Jun 27, 2023 at 1:15pm • 0 likes

Thank you @Gurpreet Singh!

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