Incoming call notification on Windows 10

I'm running Windows 10 (version 1909) and RingCentral Classic (version 20.2.21 E. 7.1.8). I've noticed Windows Notification for a RC inbound call will only appear on my screen for about 5 seconds and then disappear. I've tried adjusting the option for Windows Settings for "show notifications" to 1 minute. Outlook's new email notifications will stay on the screen for 1 minute but inbound calls still disappear after 5 seconds. One other observation, when I get an incoming call, RingCentral Classic doesn't switch to the foreground (adding to my frustration to answer the call in time). Any suggestions?

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Brendan Richman commented · Apr 14, 2021 at 11:13 AM

Did you ever find a solution for this? I'm having the same issue and honestly it's one of the only things stopping us pulling the trigger on fully signing up.

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mary-community-moderator ♦♦ Brendan Richman commented · Apr 14, 2021 at 02:26 PM

Hi Brendan, have you already upgraded to the new RingCentral App?

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Brendan Richman mary-community-moderator ♦♦ commented · Apr 14, 2021 at 02:29 PM

Hi Mary, it only happens on the new RC app. The old phone app is fine and the notification stays as long as it's ringing, but the new app only displays the notification for a few seconds then disappears - although it'll still 'ring' as you can hear the ringtone on the PC speakers.

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