We have a call queue with our entire team inside. All calls ring through the queue. But for some reason 1 of the callers were stuck on hold for 11minutes even though my team was avaliable to answer the call. Why would this happen?
We have a call queue with our entire team inside. All calls ring through the queue. But for some reason 1 of the callers were stuck on hold for 11minutes even though my team was avaliable to answer the call. Why would this happen?
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