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Pay Extra for Incoming Caller ID?
Tags: caller id, billing
Jun 16, 2020 at 2:03pm   •   3 replies  •  0 likes

I've been using RingCentral for several weeks now. I noticed that incoming calls from numbers that were not in my contacts list showed up as "Unknown". When I chatted with tech support to find out why Caller ID wasn't working for incoming calls, I was told for the first time (since it doesn't appear in the "features" description) that I would have to upgrade to at least a Premium plan. This would cost me $540 a year for RingCentral to provide what the phone company already provides for free. I really don't need any of the features in the other plans, and had absolutely no idea when I signed up that Caller ID would be an upcharge.

This should be a basic feature for all plans. Its lack in Essentials and Standard is inexplicable.

3 Answers
answered on Jun 16, 2020 at 2:12pm  
I was told that I could only get it with a Premium or Ultimate plan. And I was nice. :)

answered on Jun 16, 2020 at 2:36pm  
Second that, worst platform Ive ever dealt with, the more we stay with them the more quirks we find.

answered on Jun 16, 2020 at 2:09pm  
I wasn't sure this was still the case. I agree that they should just include it in all plans. I've asked nicely a couple of times and got Caller ID Names added to a standard account. 


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