nickolas-karsten avatar image
nickolas-karsten asked michel5476 answered

RC Meetings freezes our servers when we use cameras

Some details about our environment: At my office we use mainly laptops. We do not use the laptops themselves to actually do our work, we RDP into physical servers that are hosted off site. This is a platform that we are currently in transition to.

Server Hardware:

- CPU: 4 core 3.4GHZ intel Xeon E3-1240 v3

- Memory: 8GB


- Gigabit up/down internet (within server)

Issue: Many users are claiming that when they do a RC meeting with screen-share or camera their server completely freezes. Doesnt happen as much or at all if its just an audio meeting. Other than disabling HD video, is there any way to make sure there is no freezing?

Has anyone else experienced this? Were you able to fix it? RC video is a new service from Ringcentral, has anyone had similar issues with that?

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

michel5476 avatar image
michel5476 answered
This not an RC meeting issue, its an RDP issue - you will need much more memory on your server and also require dedicated video memory on your server as well to improve this.  We have setup many RDP servers and attempted to get video conferencing working, but it always ends up not justifying the costs (each user that video conferences on the server slows down or freezes all other users on the server,  video conference quality at both ends is very poor quality and very unreliable as to whether it will work each time you use it because other running programs and users on the server are unknown each time,....)

The most reliable approach we have found is to have our users do all their work on their RDP server sessions and all video conferencing / video streaming (training, news,...) be performed on their local laptop/computer.  They can still screen share the RDP session if required, so there is no loss of functionality and does not affect or rely on the servers current state of all the users.

Again, this is the same exact problem with all video conferencing on an RDP server (RC Meeting, Zoom, Webex, Google Meet, MS Teams, ....)
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app