Some details about our environment: At my office we use mainly laptops. We do not use the laptops themselves to actually do our work, we RDP into physical servers that are hosted off site. This is a platform that we are currently in transition to.
- CPU: 4 core 3.4GHZ intel Xeon E3-1240 v3
- Memory: 8GB
- Gigabit up/down internet (within server)
Issue: Many users are claiming that when they do a RC meeting with screen-share or camera their server completely freezes. Doesnt happen as much or at all if its just an audio meeting. Other than disabling HD video, is there any way to make sure there is no freezing?
Has anyone else experienced this? Were you able to fix it? RC video is a new service from Ringcentral, has anyone had similar issues with that?