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Trying to setup IVR, call the number, hear music, then silence
Tags: ivr
Jun 24, 2020 at 7:51am   •   1 replies  •  0 likes
lila-ravve

New to Ring Central. I am trying to setup the IVR menu. When I dial our number, instead of hearing the greeting, it just plays music. Then it sounds like the call has been answered, but all I am hearing is silence. Can someone share an example of their xml script? The samples provided don't appear to work. Thanks

1 Answer
answered on Jul 29, 2020 at 9:51pm  
Hi Lila,

It is much better if you speak to someone from Technical Support.They can access your account and see where the problem is. 



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