To homepage To homepage
Question

Unable to Start / Join / Schedule Meeting in GLIP

  • 14 July 2020
  • 5 replies
  • 1090 views
M

A seemingly random collection of our users are having problems starting meetings, joining them, and even scheduling from the new GLIP app. A red warning box appears and says that something happened on the RingCentral side. Is anyone else having this problem?

5 replies

R
I received the same error once or twice trying to schedule the meeting.  I attempted to schedule the meeting a few more times and eventually made it past the error.
Mary-Community_Moderator
Rank
Userlevel 2
Hi Everyone,

I have raised this concern to our Product Team and said that this has something to do with the current API. They are currently communicating with Zoom about this. The recommendation is instead of trying many times to schedule a meeting on the RingCentral App, schedule it directly on RingCentral Meetings App.
M
This is happening to me in Ring Central Classic as well. First a spinning progress wheel and then error. So I manually start a meeting in RC meetings and paste the invite link into Glip which seems to work.
Mary-Community_Moderator
Rank
Userlevel 2
Hi Everyone,

I got an update on this from RingCentral App Product Team. According to them, this issue should have been fixed on the new version. Please try to uninstall/reinstall your app to upgrade to the latest version.
M
Does this apply to Ring Central Classic? I already have the latest version of that installed.

Reply


Terms & ConditionsCookie settings
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice