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No Longer Able To Join RingCentral Meeting from Chromebook
Tags: meetings
Jul 15, 2020 at 7:51pm   •   5 replies  •  0 likes

This post is in reference to case #11105155. As of today, RingCentral Meetings appears to no longer allow Chromebook users to enter the meetings. All of our customers using Chromebooks today were not able to access our meeting (which is hosted on PC). On our end, we could see them briefly in the meeting before they disconnected, but on their end they would just see a loading screen and would not see themselves being admitted to the meeting. They would then be disconnected. The same issue was replicated by all of our customers using Chromebooks (about 10 today, and there will be more later in the week who will experience the same issue if this is not fixed). Some of our customers only have Chromebooks and don't have any alternative computer to join with, so if they cannot access the meeting on Chromebooks anymore we don't know what we will do to be able to work with these customers. Does anyone have any suggestions? We have already tried uninstalling and re-installing RingCentral Meetings on the Chromebook, and this did not fix the issue.

5 Answers
answered on Sep 16, 2020 at 8:20am  

Have you been utilizing the web extension? Check out the user guide here:

answered on Sep 15, 2020 at 7:55pm  

RingCentral Video on Chromebooks stopped working for us a month ago and I filed a ticket with RC support at that time. One month later and there has been zero progress. We are starting to look at other permanent options since Chromebook support seems to be a low priority at RingCentral.

answered on Aug 27, 2020 at 1:33pm  

We just got our first Chromebook today for a new staff member and we are experiencing the same thing--roughly 95% of the time, when she tries to join a meeting, we see her in the virtual "waiting room" feature that we use, and then as soon as we try to admit her (or possibly before that?) she is disconnected. It seems that RingCentral needs to fix its Meetings app for Chrome OS ASAP so that we can actually use Chromebooks, which are becoming more popular...

answered on Jul 20, 2020 at 7:23am  
As of today the issue is occurring again and our Chromebook customers are again not able to access the meeting.

answered on Jul 16, 2020 at 9:17am  
It looks like this issue may have been resolved since yesterday - the customers who were previously unable to join RingCentral Meetings from Chromebooks yesterday were now able to join today.


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