question

darius-damalakas1890 avatar image
darius-damalakas1890 asked benjamin-dean commented

Presence event filter: Not allowed subscribe for presence to extensions of Department type

What type of extensions are supported when subscribing call notifications?


We have started getting 'Not allowed subscribe for presence to extensions of Department type' errors when subscribing for 'Department' extensions, although it worked fine until last Friday (30th April).


Has there been any changes in RC API?


Regards

Darius



rest api
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1 Answer

anton-nikitin avatar image
anton-nikitin answered benjamin-dean commented
Darius,

you can subscribe only to user-type extensions. I think it didn't work before: even if you could subscribe to non-user extensions, you didn't get any notifications for them.

We have just improved error handling to block such cases on subscription stage. 
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darius-damalakas1890 avatar image darius-damalakas1890 commented ·
Sorry, didnt get notification for your response. Thanks!

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benjamin-dean avatar image benjamin-dean commented ·
Closing this problem as solved.
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