question

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customer-support2165 asked John Wang answered

Multiple pubnub subscriptions to the same number

We are planning to build a system where users can log in to ringcentral via our portal and receive realtime pubnub notifications in the browser. The problem that we are facing is:


When multiple users login to ringcentral through the same number, the pubnub notifications for a call are transmitted to all the users. So if there are 3 calls at a time, all the users are notified about all 3 calls. Is it in anyway possible to map the user who attended to a call so that the browser notifications are shown accordingly to the users?


subscription
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benjamin-dean answered
There are two things here...

1. It is a bad practice (and security risk) to have multiple users log into RingCentral with a single number.
2. If you need multiple users to be part of a single number in RingCentral, you should create a Call Group, and then add each user you want into that Call Group.

Until you resolve the above items, there is nothing we can do to modify what you are experiencing.
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John Wang answered
As mentioned by Ben, you should set up a Call Queue group. Here's some information on how to do this:


After you have a Call Queue configured, the presence events will work as expected on a per-extension basis.

Here's some information on additional Call Queue APIs you can use:

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