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I need to change the permissions on a production account. How can I do that?
Tags: app administration
Mar 29, 2016 at 12:52pm   •   3 replies  •  0 likes

The permission that we have on the existing account is only RingOut. We need to run the active-calls method and need the permission(s) for that. I do not know what those permissions should be or who to contact. I can always go to our Sales Rep if required but I thought there may be an "Official" way to get this done.

3 Answers
answered on Jun 25, 2019 at 10:34am  

As per the link below, it's mentioned "
You have to clone the app and add new permissions. Then test your app in the sandbox to make sure it uses all the new and old permissions and meet the max error rate requirement."


However, as per I know once your app is in production, you cannot change anything.

You need to ask the developer support team for any help by creating a support ticket. Once they added the permission with your request(not sure if they do.. most probably they don't) you need to test again for that permission you acquired.

The official recommendation is to create a new app, add proper permissions and graduate it. So in that case you need to go through again.

answered on Jun 16, 2016 at 6:20am  
How do we re-apply for production access. The permissions are un-editable. Do we have to create a whole new app?

answered on Mar 29, 2016 at 2:53pm  
TL;DR Create a new app and re-apply for production.

When you change permissions for your application, you will need to re-apply for production access with the modified sandbox tests (similar to what you originally did to receive production access) and we will review in our weekly production access meeting on Thursdays at 12pm Pacific.


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