question

mathi-kumar1830 avatar image
mathi-kumar1830 asked benjamin-dean answered

Is RingCentral Api to receive Inbound/Outbound Push Notifications down?

Dear Team,


We are using RingCentral SDK in our product(Production). From today morning we are not able to get event Notifications for both inbound/outbound calling.


Could you please check asap.


Regards,

Mathikumar.C

sdk
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John Wang avatar image
John Wang answered
Production event notifications are working for me for both inbound and outbound calling.

If you are still running into this issue, please open a support ticket.
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ak avatar image
ak answered
Hi Mathi,

We just verified and we are able to get the Presence Events for both inbound and outbound calls.

Could you kindly provide the request and response that you are getting with the presence events. 
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mathi-kumar1830 avatar image
mathi-kumar1830 answered
Thank you team for your prompt reply.

Yesterday around 12.00PM to 1.00PM IST we were not able to get event notifications in Production for both outbound & inbound calling. We are using SDK Version 1.3.0.

Please check between the time period i have mentioned. 

Thank you. 

Regards,
Mathikumar.C



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benjamin-dean avatar image
benjamin-dean answered
Could you please create a developer support case ( https://developers.ringcentral.com/api/support-cases/create) to help isolate and resolve this issue.
In your support case, please reference the URL for this community post, and inform them that you've been asked to have this issue directly escalated to Tier 2 developer support.
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys