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Sandbox working, Production is not
Tags: sdk
Aug 11, 2016 at 5:53pm   •   5 replies  •  0 likes

I am using ringcentral-csharp. I have a very simple send SMS and initiate a RingOut methods that has worked fine with the sandbox. I got my production credentials and approval. When I switched to production the RingOut works fine (so the key and secret are good) but when I try to send an SMS I get the following error: RingCentral.Http.ApiException: The requested feature is not available.

Can anyone tell me what is happening here?

5 Answers
answered on Aug 11, 2016 at 6:20pm  
You are very welcome.

answered on Aug 11, 2016 at 6:18pm  
OK. I used my local number and it works! Thanks for the fast response.

answered on Aug 11, 2016 at 6:12pm  
The problem is that you cannot send SMS from toll-free number. Such messages may be not routed properly through carrier networks. Especially replies to these messages. So you need local number to specify it as "from". 

answered on Aug 11, 2016 at 6:07pm  
For the from I started with +18667268442 then I tried it without the + as 18667268442 with the same result. The extension is 4. Some time a few years back someone at customer service changed the main extension to 4 from whatever it was. I don't remember what we were fixing but it has been like that for a long time.

I am able to use the Ringcentral desktop and mobile app with this combination.

answered on Aug 11, 2016 at 6:01pm  

there could be multiple reasons why you cannot send a SMS.
Could you provide the phone number you specified as "from" and extension you are logged in with so I can find the reason?


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