question

william-gimble2147 avatar image
william-gimble2147 asked benjamin-dean answered

Can not make calls from softphone sandbox

I can make calls from web and receive calls by softphone

But I can not make calls from softphones to web

sdk
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

benjamin-dean avatar image
benjamin-dean answered
Could you provide some more detail about the issue you're seeing please?

1. What do you mean when you say "web"? Do you mean: an integration you installed from App Gallery, while developing a WebRTC application, or something else?

2. Are you using the softphone in development/sandbox mode, or is this with your production account?

3. Are you developing an application or integration using the Connect Platform API/SDKs and running into this issue, or is this with your RingCentral account in general?
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys