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ahmed-faizan1167 avatar image
ahmed-faizan1167 asked benjamin-dean answered

Call recording not showing up on API call but does on Production Website.

After numerous attempts to get a call with a recording to show up I have failed. I am making a request to this endpoint '/account/~/call-log?&withRecording=true' and do not get any results back. Is this the proper endpoint to get call's with voice recordings. I have made several test calls with the desktop application and the recordings show up on the production side of things and I can hear everything. Any help on this matter would be greatly appreciated.


--Edit: Call recording has been enabled for our application

rest api
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benjamin-dean answered ahmed-faizan1167 commented
Could you please provide the complete API request and response with headers please?
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Headers  RESPONSE <Response [200]>  HEADERS {'X-Rate-Limit-Remaining': '10', 'Content-Length': '452', 'RCRequestId': '01025796-658f-11e6-9c15-005056bb594d', 'RoutingKey': 'SJC11P01PAS01', 'Content-Language': 'en-US', 'Set-Cookie': 'RCRoutingInfo=B:JjvG963zMhLp2i9ovcWFNFBA3Z0SlO9Db3kZ8SMmxrou9CWGsVmg8cLdnWtiSmeF; Path=/', 'Vary': 'Accept-Encoding, User-Agent', 'Server': 'nginx/1.8.0', 'X-Rate-Limit-Group': 'heavy', 'X-AGW-Host': 'sjc11-c01-agw03.devtest.ringcentral.com', 'Connection': 'keep-alive', 'X-Rate-Limit-Window': '60', 'Date': 'Thu, 18 Aug 2016 21:59:15 GMT', 'X-Rate-Limit-Limit': '10', 'Content-Type': 'application/json; charset=UTF-8', 'X-LoadMetric': '3'}  API Request URL  https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/call-log?&withRecording=true


I'm using the python library ring-central.

Side note: It also seems that I'm not getting any calls at all and I just made one not to long ago.
{  "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/call-log?view=Detailed&dateFrom=...;,
  "records" : [ ],
  "paging" : {
    "page" : 1,
    "perPage" : 100
  },
  "navigation" : {
    "firstPage" : {
      "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/call-log?view=Detailed&dateFrom=...;
    }
  }
}
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benjamin-dean answered

Hey Ahmed,


Could you please create a developer support case by doing one of the following:


1. Send an email (with a link to this page, your applicationID, and your RingCentral Main Company Number) to the developer support team.

-OR-

2. Use the web interface to create a developer case (containing the above information to help expedite your support needs): https://developers.ringcentral.com/api/support-cases/create

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys