kraig-qin2881 avatar image
kraig-qin2881 asked kraig-qin2881 commented

unable to login sandbox account

Hi there,

My engineer need developer my website, and I need add the RingCentral API to my website, and token, so I was get account with ringcentral sandbox, and i didn't activate the link form the email, so the account till now not able to login, and there has security question to reset password, I think I didn't setup this question, so how to get my sandbox ringcentral password?

Here is email information:

Welcome to RingCentral Sandbox

Please activate your account to get started.

Thank you for selecting RingCentral Sandbox as your business phone service. There's one more step.

Please activate your account within 48 hours. Just click or copy-and-paste the following into your browser.

You will be asked to:

Change your temporary password

Register your e911 information

Set up your account

Thank you for using RingCentral Sandbox.

My sandbox account is +19295755692 , my ringcentral account is 8575984477. Thanks, please help me as soon as possible please, because I am still waiting the answer.


Kraig Qin

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1 Answer

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benjamin-dean answered kraig-qin2881 commented

Please create a developer support case to get the password reset.

You can do this by sending an email to the developer support team or submit a support ticket and tell them you need the password reset for your sandbox account so you can access the developer portal.

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kraig-qin2881 avatar image kraig-qin2881 commented ·
Yes, I actually already sent email last night, there is no answer till now, because I am really rush. i need api and token as soon as possible, my engineer still waiting that. Sp someone who else can help me for this, thanks very much!
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ak avatar image ak commented ·

Hi Kraig,

We have reset the password on your sandbox account. For more details please refer to the case that you opened with the developer support team via email.

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kraig-qin2881 avatar image kraig-qin2881 commented ·
Well, i just updated the password and question. and right now, how to get the api and token? could you help the get that? thanks very much.

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ak avatar image ak commented ·
Please take a look at our API Explorer to :

Authentication ( Get Token ) :!/Authentication/post_oauth_token

For more information please refer to the below resources :
Getting started with testing API's :
API Documentation :
RingCentral Official SDK's : 
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kraig-qin2881 avatar image kraig-qin2881 commented ·
Hi, thanks for you quick respond, and i just fill out my username, password, app key, app secret, then try it out, there is still not working. Also what is grant-type? i am not sure what should i do.
here is show me information:

curl -X POST --header "Content-Type: application/x-www-form-urlencoded" --header "Accept: application/json" --header "Authorization: Basic M3B5UWNrNjFSNFdnb000WkNKd3J2QToxMWNOak0yYVNRcWdxdXh1dFdMd25RdkxXWWl4RHZUY0szeEl5U25vMFJNZw==" -d "username=8575984477&password=XXXXXXXX&extension=101&grant_type=password" ""

Request URL

Response Body
{   "error": "invalid_grant",   "error_description": "Invalid resource owner credentials." }

Response Code

Response Headers
"date": "Mon, 29 Aug 2016 22:10:07 GMT",
"routingkey": "SJC11P01PAS02",
"content-length": "94",
"content-language": "en",
"content-type": "application/json;charset=UTF-8"
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys