question

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eugene-kondrashev3109 asked benjamin-dean answered

Amount of time user being in on-hold mode API call?

Is it possible to get amount of time call is being put in on-hold mode with some RC API?

It is also required to get amount of time in on-hold mode before get first anser and after initial answer?


I understand that is possible listening to Presence Event notification, paying attention to telephonyStatus parameter value, right?


Any other way to do this, perhaps?

sdk
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1 Answer

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benjamin-dean answered
How you would want to solve this would depend upon the needs/schema of your reporting system.

Could you provide a little more information about the reporting system, how you're accomplishing this goal currently, and some example code please?
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