question

kraig-qin3183 avatar image
kraig-qin3183 asked John Wang answered

Why is the fax note portion sent by Sandbox Accounts to a real fax account blank?

The attached document is the fax sent by sandbox account to the real fax number. Somehow the note portion is blank. And the recipient info is also not showing up as well. Why is that? Is it because it's sent via test mode not able to see any text or attachments? Would sandbox account be able to send messages via PDF, JEPG, and any other attachments to the real fax line?



faxdeveloper sandbox
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1 Answer

John Wang avatar image
John Wang answered
Faxes sent from the sandbox support the items you mentioned:
  • Sending to real fax lines
  • Recipient info on cover page
  • Note section on cover page
Are you using a SDK or using the REST API directly?

If you are using a SDK, let us know which one and post an issue with your code on the SDK's GitHub issues section so the SDK maintainers can see it. If you are using the REST API directly, post your code here so we can assist.
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys