yanmei avatar image
yanmei asked benjamin-dean commented

Call-log no record returned in SandBox - how do I debug?

HTTP request is based on dateFrom and dateTo, but no record. I checked and there are call logs in sandbox from 10/11/2016 to 10/13/2016

I can get call log records for type and phonenumber. Only datefrom and dateto didn't work. returnStatus = 200 which is correct, but no record returned.

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benjamin-dean answered yanmei commented
Are you obtaining a RingCentral API access_token which is scoped as the same user's records you are viewing in the Online Account Portal ( https://service[.devtest]
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I do get access_token, and same httpRest works in API Expolorer. it worked for other parameters such as phone, view, type. 

when I put dateFrom and dateTo, it returned response code = 200, and record count is -1. and nothing returned.

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Tyler Liu avatar image
Tyler Liu answered benjamin-dean commented
Could you please try a different date format, such as 2016-03-10T18:07:52.534Z ?

Here is a screenshot from the documentation:

Here is the link to the doc:!#RefExtensionCallLog.html

Let me know wether it works for you.
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Could you try URIEncoding the query param values for 'dateTo' and 'dateFrom' prior to executing the HTTP Request to /call-log (if the libs you're implementing to format and execute the HTTP request do not already do this for you)? Please report the result.
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I did both ways(dateFrom=2016-10-03T00:00:00.000Z  and 2016-10-03, still didn't work.
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dateto = 2016-10-19T00:00:00.000Z and datefrom = 2016-10-03T00:00:00.000Z ,
dateto = 2016-10-19 and datefrom = 2016-10-03 work in your API Explore test.

but in my webHttpRequest, still didn't work, no record return, but statusCode returned is 200,  Response.ContentLength = -1, Response.statusCode = 200,OK.
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Are you URI encoding the dateTo and dateFrom values?


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no, just simple request like this:
Dim URL As New Uri("        'Dim URL As New Uri(" = Voice&phoneNumber = 16503514555")

        Dim response As HttpWebResponse = Nothing
        Dim API_request As HttpWebRequest = DirectCast(WebRequest.Create(URL), HttpWebRequest)
        Dim str_return As String
        Dim acc_token As String = TB_Response.Lines(0)

        API_request.Method = "GET"
        API_request.Headers("Authorization") = "Bearer " & acc_token
        API_request.Accept = "application/json"

            response = DirectCast(API_request.GetResponse(), HttpWebResponse)
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