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kim2709 avatar image
kim2709 asked bjsvec answered

Archive SMS using RSS?

I am trying to figure out a workaround solution for archiving all (sent and received) RingCentral SMS messages via a channel that our archiving provider, Smarsh, can access. Is it possible to have SMS auto-forwarded to an RSS feed? Smarsh can archive a private page on our website, and then pull the messages into the archive. So -- is it possible? Thanks for your input!

sms and text messaging
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John Wang avatar image
John Wang answered
Hi Kim,

This is very possible. In order to have RingCentral SMS show up in a RSS feed, you'll need to host a RSS feed on your server and have it populated with RingCentral SMS data. To do this, you'll need a program that can read the RingCentral SMS data, convert it to RSS and post it on to the feed.

There are 3 ways to do this.

  1. Have a proxy feed that always retrieves the message-store API response and converts it to RSS
  2. Have a script that subscribes to the message-store eventFilter and publishes to a remote feed
  3. Have a script that polls the message-store API and publishes to a remote feed

As an example, the first approach is implemented as a library and a demo web service here:


Please let us know if you have any questions.

Best,
John
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bjsvec avatar image
bjsvec answered
And if you are not a developer you might be able to kludge something together using a combination of RingCentral archiver to Dropbox and Zapier:  https://zapier.com/zapbook/zaps/249/get-an-rss-feed-of-all-new-files-in-your-dropbox/
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys