question

shauna-minning3746 avatar image
shauna-minning3746 asked benjamin-dean answered

How do we ensure a call recipient's caller ID will display a particular user's phone number rather than the main company number?

We want to ensure that a call recipient's caller ID will display a particular user's phone number for an incoming call, rather than the main company number. So far we have not been able to see the correct user's number appear in a recipient's caller ID, just the main company number.



We followed the example given here:


var session = webPhone.userAgent.invite('PHONE_NUMBER', {
                 
    media: {
                 
        render: {
                 
            remote: document.getElementById('remoteVideo'),
            local: document.getElementById('localVideo')
        }
    },
    fromNumber: 'PHONE_NUMBER', // Optional, Company Number will be used as default
    homeCountryId: '1' // Optional, the value of
});


.... from the ring central web-phone sdk - https://github.com/ringcentral/ringcentral-web-phone, but specifying the 'from' number doesnt help.


So insight into that would be much appreciated. Thank you

sdk
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1 Answer

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benjamin-dean answered
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys