Use case: We have employees in the field who arrive at a work site with a series of tasks to complete. Currently, they call to login and logout; we check the call log and record in our database.
I want to add a prompt (or series of prompts) to the logout call. Preferably it would be "Press the code for the completed task you wish to record," and the user types codes to report all the completed tasks of that assignment (typically 10-12 completed tasks but there would be hundreds of options). However it could be a prompt with "Did you complete Task A/B/C?" <1-Yes/2-No>.
I do not currently see a way to have the call log or an IVR menu record the user's responses. Does that capability exist?