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500 Error Code when using API Explorer
Tags: errors, rest api
Dec 30, 2016 at 9:49am   •   4 replies  •  0 likes

Using the API Explorer and entering my app information, I am getting a 500 error code. Here are the requests and the response from API Explorer: CURL: curl -X POST --header "Content-Type: application/x-www-form-urlencoded" --header "Accept: application/json" --header "Authorization: Basic xxx" -d "username=xxx&password=xxx&extension=xxx&grant_type=password" "" REQUEST URL: RESPONSE BODY: { "errorCode": "05ed440a-bd60-43a8-a5bb-dcc2c697d36a", "message": "Internal Server Error. Consult RC Support." } RESPONSE HEADER: { "date": "Fri, 30 Dec 2016 17:46:47 GMT", "content-type": "application/json;charset=UTF-8" }

4 Answers
answered on Jun 28, 2019 at 10:33pm  

500 code issues are mostly from server side if the service is down for a particular moment. This can be due to various reasons like high traffic, network issue or maintenance mode.

The service may come up after some time automatically resolving the issue

answered on Dec 30, 2016 at 1:27pm  
Outstanding! That was easy.

Occasionally (as with almost any API), there can be transient "snaffus", which appears to have been the case here.

answered on Dec 30, 2016 at 1:05pm  
Looks good now. Thanks!

answered on Dec 30, 2016 at 12:14pm  
Hrm. That is odd and unwanted.

Could you try once more, now that some time has passed, and see if you receive the same result (just in case this was a transient 500 error) please?


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