Ringcentral Community,
I am finally in production with my app however I am having an issue that did not happen on sandbox. My app is mainly responsible from handling webhook subscriptions and I am expecting to receive all events on calls for all active user extensions. So far so good, subscription is successfully made but I receive events on webhook only when I dial an extensions direct number. Am I doing something wrong in subscription? Or is this related to an account setting? I know that there are several phone numbers that are linked to different extensions at different times. I thought one subscription will be able to handle it all since subscription is made by extension id. Please help me understand what im missing here. Many thanks!
Application name: JLimoGUI
App Key: 872ZZqtFTZ6oHDVDqVDnmw
Here is my subscription:
{ "uri": "https://platform.ringcentral.com/restapi/v1.0/subscription";,
"records": [
{
"uri": "https://platform.ringcentral.com/restapi/v1.0/subscription/b8bc1c21-d93d-4b41-ade0-3c1583fac4a1";,
"id": "b8bc1c21-d93d-4b41-ade0-3c1583fac4a1",
"creationTime": "2017-01-30T14:40:52.007Z",
"status": "Active",
"eventFilters": [
"/restapi/v1.0/account/1304002021/extension/1024890020/presence?detailedTelephonyState=true&sipData=true",
"/restapi/v1.0/account/1304002021/extension/1013170020/message-store",
"/restapi/v1.0/account/1304002021/extension/1013169020/presence",
"/restapi/v1.0/account/1304002021/extension/1024889020/presence",
"/restapi/v1.0/account/1304002021/extension/1013169020/presence/line",
"/restapi/v1.0/account/1304002021/extension/1304002021/presence/line/presence?detailedTelephonyState=true",
"/restapi/v1.0/account/1304002021/extension/1304005021/presence?detailedTelephonyState=true&sipData=true",
"/restapi/v1.0/account/1304002021/extension/1024889020/message-store",
"/restapi/v1.0/account/1304002021/extension/1013170020/presence?detailedTelephonyState=true&sipData=true",
"/restapi/v1.0/account/1304002021/extension/1013170020/presence/line",
"/restapi/v1.0/account/1304002021/extension",
"/restapi/v1.0/account/1304002021/extension/1013171020/presence?detailedTelephonyState=true&sipData=true",
"/restapi/v1.0/account/1304002021/extension/1304005021/message-store",
"/restapi/v1.0/account/1304002021/extension/1013171020/message-store",
"/restapi/v1.0/account/1304002021/extension/1013170020/presence",
"/restapi/v1.0/account/1304002021/extension/1304002021/presence?detailedTelephonyState=true&sipData=true",
"/restapi/v1.0/account/1304002021/extension/1304002021/presence",
"/restapi/v1.0/account/1304002021/extension/275080027/presence?detailedTelephonyState=true&sipData=true",
"/restapi/v1.0/account/1304002021/extension/1013169020/presence?detailedTelephonyState=true&sipData=true",
"/restapi/v1.0/account/1304002021/extension/1304005021/presence",
"/restapi/v1.0/account/1304002021/extension/1013171020/presence/line",
"/restapi/v1.0/account/1304002021/extension/1013171020/presence",
"/restapi/v1.0/account/1304002021/extension/1304005021/presence/line",
"/restapi/v1.0/account/1304002021/extension/275080027/message-store",
"/restapi/v1.0/account/1304002021/extension/1024890020/message-store",
"/restapi/v1.0/account/1304002021/extension/1013169020/message-store",
"/restapi/v1.0/account/1304002021/extension/1024889020/presence?detailedTelephonyState=true&sipData=true",
"/restapi/v1.0/account/1304002021/extension/1024889020/presence/line",
"/restapi/v1.0/account/1304002021/extension/1304002021/message-store",
"/restapi/v1.0/account/1304002021/extension/275080027/presence/line",
"/restapi/v1.0/account/1304002021/extension/1024890020/presence",
"/restapi/v1.0/account/1304002021/extension/275080027/presence",
"/restapi/v1.0/account/1304002021/extension/1024890020/presence/line",
"/restapi/v1.0/account/1304002021/extension/1304002021/presence/line/presence",
"/restapi/v1.0/account/1304002021/extension/1304002021/presence/line"
],
"expirationTime": "2017-02-06T14:40:52.007Z",
"expiresIn": 517672,
"deliveryMode": {
"transportType": "WebHook",
"encryption": false,
"address": "https://somethingsomething/PBXService/Ringcentral";
}
}
]
}