question

yigit-karatas4096 avatar image
yigit-karatas4096 asked benjamin-dean answered

Webhook receiving events only when call placed on extensions direct number

Ringcentral Community,

I am finally in production with my app however I am having an issue that did not happen on sandbox. My app is mainly responsible from handling webhook subscriptions and I am expecting to receive all events on calls for all active user extensions. So far so good, subscription is successfully made but I receive events on webhook only when I dial an extensions direct number. Am I doing something wrong in subscription? Or is this related to an account setting? I know that there are several phone numbers that are linked to different extensions at different times. I thought one subscription will be able to handle it all since subscription is made by extension id. Please help me understand what im missing here. Many thanks!


Application name: JLimoGUI

App Key: 872ZZqtFTZ6oHDVDqVDnmw


Here is my subscription:

{  "uri": "https://platform.ringcentral.com/restapi/v1.0/subscription";,
  "records": [
    {
                 
      "uri": "https://platform.ringcentral.com/restapi/v1.0/subscription/b8bc1c21-d93d-4b41-ade0-3c1583fac4a1";,
      "id": "b8bc1c21-d93d-4b41-ade0-3c1583fac4a1",
      "creationTime": "2017-01-30T14:40:52.007Z",
      "status": "Active",
      "eventFilters": [
        "/restapi/v1.0/account/1304002021/extension/1024890020/presence?detailedTelephonyState=true&sipData=true",
        "/restapi/v1.0/account/1304002021/extension/1013170020/message-store",
        "/restapi/v1.0/account/1304002021/extension/1013169020/presence",
        "/restapi/v1.0/account/1304002021/extension/1024889020/presence",
        "/restapi/v1.0/account/1304002021/extension/1013169020/presence/line",
        "/restapi/v1.0/account/1304002021/extension/1304002021/presence/line/presence?detailedTelephonyState=true",
        "/restapi/v1.0/account/1304002021/extension/1304005021/presence?detailedTelephonyState=true&sipData=true",
        "/restapi/v1.0/account/1304002021/extension/1024889020/message-store",
        "/restapi/v1.0/account/1304002021/extension/1013170020/presence?detailedTelephonyState=true&sipData=true",
        "/restapi/v1.0/account/1304002021/extension/1013170020/presence/line",
        "/restapi/v1.0/account/1304002021/extension",
        "/restapi/v1.0/account/1304002021/extension/1013171020/presence?detailedTelephonyState=true&sipData=true",
        "/restapi/v1.0/account/1304002021/extension/1304005021/message-store",
        "/restapi/v1.0/account/1304002021/extension/1013171020/message-store",
        "/restapi/v1.0/account/1304002021/extension/1013170020/presence",
        "/restapi/v1.0/account/1304002021/extension/1304002021/presence?detailedTelephonyState=true&sipData=true",
        "/restapi/v1.0/account/1304002021/extension/1304002021/presence",
        "/restapi/v1.0/account/1304002021/extension/275080027/presence?detailedTelephonyState=true&sipData=true",
        "/restapi/v1.0/account/1304002021/extension/1013169020/presence?detailedTelephonyState=true&sipData=true",
        "/restapi/v1.0/account/1304002021/extension/1304005021/presence",
        "/restapi/v1.0/account/1304002021/extension/1013171020/presence/line",
        "/restapi/v1.0/account/1304002021/extension/1013171020/presence",
        "/restapi/v1.0/account/1304002021/extension/1304005021/presence/line",
        "/restapi/v1.0/account/1304002021/extension/275080027/message-store",
        "/restapi/v1.0/account/1304002021/extension/1024890020/message-store",
        "/restapi/v1.0/account/1304002021/extension/1013169020/message-store",
        "/restapi/v1.0/account/1304002021/extension/1024889020/presence?detailedTelephonyState=true&sipData=true",
        "/restapi/v1.0/account/1304002021/extension/1024889020/presence/line",
        "/restapi/v1.0/account/1304002021/extension/1304002021/message-store",
        "/restapi/v1.0/account/1304002021/extension/275080027/presence/line",
        "/restapi/v1.0/account/1304002021/extension/1024890020/presence",
        "/restapi/v1.0/account/1304002021/extension/275080027/presence",
        "/restapi/v1.0/account/1304002021/extension/1024890020/presence/line",
        "/restapi/v1.0/account/1304002021/extension/1304002021/presence/line/presence",
        "/restapi/v1.0/account/1304002021/extension/1304002021/presence/line"
      ],
      "expirationTime": "2017-02-06T14:40:52.007Z",
      "expiresIn": 517672,
      "deliveryMode": {
                 
        "transportType": "WebHook",
        "encryption": false,
        "address": "https://somethingsomething/PBXService/Ringcentral";
      }
    }
  ]
}



webhooks
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

benjamin-dean avatar image
benjamin-dean answered
Hello Yigit,

I just tested this using both my Sandbox and Production accounts.

When I dialed the Main Company Number and then entered the extension (for a user in production who does/does not have a Direct Number configured), I received Webhook events (while using eventFilters for presence?detailedTelephonyStatus=true).

You said, "So far so good, subscription is successfully made but I receive events on webhook only when I dial an extensions direct number. Am I doing something wrong in subscription? Or is this related to an account setting?".

It is possible (and you could contact Support to check if the extensions/users are configured properly).

I would make sure:

1. The User has completed activation
2. Verify the user/extension is configured to for Presence to be visible

See if either of those are causing issues, since those are the only two things I can think of since I am not seeing this in using any configuration to recreate the issue you've described.

Let me know if that helps.
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys