question

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point-of-rental-software3262 asked Tyler Liu answered

Historical Call log disappeared

I tried to get call log for last year.

https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?dateFrom=2016-01-06T06:00:00.000Z&dateTo=2016-01-20T06:00:00.000Z&page=1&perPage=1000,

no record returned, we did have calls during January 2016, I can see from website.


return JSON is :

{ "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log?view=Detailed&showBlock...;

}

}

}


I need all records since 2 years ago.



call logs
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benjamin-dean answered

You need to review the RingCentral Data Retention Policy (https://support.ringcentral.com/article/2178.html), and you can see that 12 months is the maximum we store call logs for non-HIPAA accounts (there are different retention values depending upon account-type (HIPAA || non-HIPAA) as well as depending upon the type of data.

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point-of-rental-software3262 answered
thank you, I verified, I can only get last 9 months records for Non-HIPAA,  [12 months (9 months in mobile apps on some accounts)],  Is there any way I can get records from API for last 12 months? or I have to export to spread sheet from your website?

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Tyler Liu answered
We have the RingCentral Archiver project:  https://developer.ringcentral.com/app-gallery.html/app/312709020-312709020-7gufiGT3T3CCuCP37hMDaQ~4T...

But it's for backup call recordings instead. Not sure if it's useful to you.
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys