question

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point-of-rental-software3262 asked vyshakhbabji answered

call log for ringOutPC or RingOutWeb 2 records

I Call out with Desktop App, there are 2 records return, RingOutPC and Phone Call, how can I know the second record is from ringoutPC or just inbound call? I need to merge 2 record to 1 record to calculate correct duration.

for example: the following records. one for inbound call, other 2 are outbound from PC.



uri id sessionId startTime duration Type Direction Action Result To_Phone To_extensionNumber To_Name To_Location From_Phone From_extensionNumber From_Name From_Location transport lastModifiedTime legs_startTime legs_duration https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log/aOVzMtGEALUc5Xc?view=Detail... aOVzMtGEALUc5Xc 1268118322019 24-Jan-17 39 Voice Inbound Phone Call Accepted +18177686409 7020 Yanmei Morales +12143358664 MORALES YANMEI Grand Prairie (Dallas), TX PSTN 2017-01-24T17:47:54.119Z 0 https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log/aORllaQIvC_W1q4?view=Detail... aORllaQIvC_W1q4 1268068587019 24-Jan-17 10 Voice Outbound RingOut PC Call connected +18003159339 +12143477228 Yanmei Morales PSTN 2017-01-24T17:09:52.446Z 0 https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log/aORlnfepjmES1pk?view=Detail... aORlnfepjmES1pk 1268068593019 24-Jan-17 32 Voice Inbound Phone Call Accepted +18177686409 7020 Yanmei Morales +18003159339 PSTN 2017-01-24T17:09:53.577Z 0

ringout
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Tyler Liu avatar image
Tyler Liu answered
I don't quite understand your question. Could you please elaborate more? For example: how/where do you get the 3 records above? Which 2 do you want to merge?
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point-of-rental-software3262 answered
for example, I make call through computer, which is RingOut PC, I get 2 record, one for [RingOut PC] to customer Number, second record is [Inbound] from Company MainPhone to My Phone.

if I make call through my ringCentral APP, I only get one Record [OutBound] from myPhone to customerPhone.  
I need only one record from PC Call.
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Tyler Liu avatar image
Tyler Liu answered
Do you mean RingCentral desktop APP for Windows by "PC Call" ?  And do you mean RingCentral iOS APP by "my RingCentral APP" ? Or are you writing your own code to do RingOut?
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vyshakhbabji avatar image
vyshakhbabji answered
For your answer you could refer back to  https://devcommunity.ringcentral.com/ringcentraldev/topics/need-extensionnumber-returned-in-active-c...    
The detailedView filter for call-log will provide you all information for a particular  call record . This is the api you will need to use  https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log?sessionId=XXXXXXXX&view=Detailed

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys