question

tt2 avatar image
tt2 asked anton-nikitin commented

How to add a direct number before using RingCentral for Desktop (Softphone) to test my App?

Before you can test your integrated app to make or receive calls you need to add a direct phone number to your RingCentral for desktop application (or Softphone).

Learn more how to add direct numbers to configure a RingCentral Digital Line from the online account by clicking here


(When performing step 7 please select RingCentral for Desktop instead of a physical phone. Also you can disregard any steps that relate to shipping since you have not ordered a desk phone)


If you need to select a new number in the sandbox please pick from the available area codes of 732 (NJ) or 585 (NY)

getting started
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Anton please look at my corrections based on your input above.
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Looks good. Need also to mention that parts of the instruction related to shipping and order tracking should be disregarded, because they make sense only for desk phones.
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rodney-gist550 avatar image
rodney-gist550 answered

It doesn't seem like there are any available phone numbers on sandbox with area code 732 or 585 as you said anymore.

I appear to be getting that message regardless of which area code I choose. Is there another way I could add a phone to a sandbox account?

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anton-nikitin answered anton-nikitin commented
Rodney, can you try 650(CA) or 802(VT)?
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Awesome, 650 worked! Thank you!
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802 also should work

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Since this is the Sandbox, could we use the 555 prefix? LOL
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Similar problem here. I have one working number on an extension but our app needs to be sure we are selecting each user's individual system number, so I need at least one more to be sure we select properly. 

I'm in eastern Mass & no local area codes seem to have numbers. I agree since it's sandbox, 555 would make sense. I don't care - I just need a working number so I know that I am able to
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Jim, replied in your original post. 267 should work.
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys