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cris-prado4516 asked ak commented

How to integrate RingCentral Desktop App with SuiteCrm via web click to dial?

I have a problem with how to integrate the RingCentral desktop app to my CRM via web click to dial, connect them to easily dial them. I just want to have a result just like Zoho CRM. Thank you in advance

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Tyler Liu avatar image
Tyler Liu answered cris-prado4516 commented
Please try:
<a href="rcmobile://call?number=12345678">12345678</a>
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i will try that :) 

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cris-prado4516 answered
thankyou

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cris-prado4516 answered ak commented
do i need a api  to have a click to dial ?
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The "rcmobile" schema would dial an outbound call to the number using the Ringcentral Desktop App. You could try that in the browser.

However, if you want to build features such as:

  • Subscribe to incoming and outgoing call notifications
  • Display a popup with the Callee information, when someone calls the agent
  • Open up the contact on your CRM application based on the callee number etc

You would need to use our Developer Platform ( https://developer.ringcentral.com/ ), kindly refer to the section: Getting Started for more information.

If you have any questions on the Developer Platform, you could reach us via email or by creating a support case.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys