question

zeeshan-yousaf2030 avatar image
zeeshan-yousaf2030 asked John Wang answered

devtest phone setup - Why can I not login to RingCentral softphone for Windows?

Hi, I am using the following link https://developer.ringcentral.com/library/tutorials/test-account.html to sign in to RingCentral softphone for Windows but its failing in login. It says invalid credentials. But

on https://service.devtest.ringcentral.co.uk as user i can login. Please suggest a solution

getting started
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ak avatar image
ak answered

Hi Zeeshan,


You would need to Configure the Softphone to Login in the Sandbox Environment. Please refer to this link under the section "Configure Softphone for Sandbox" :

https://developer.ringcentral.com/library/tutorials/test-account.html


You would need to create a config.ini and paste the following :

HttpRegServer = "http://agentconnect.devtest.ringcentral.com";
PlatformServer = "https://platform.devtest.ringcentral.com"   

Make sure to place this file in the "App Folder" of the RingCentral For SoftPone application :

Windows :  Cntrl+F1 
Mac : Fn+Command+F1

Please make sure to select UK as the region in Softphone when you Login. If you are still unable to login you could create a case by emailing the developer support team or by creating a support ticket.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

zeeshan-yousaf2030 avatar image
zeeshan-yousaf2030 answered
Got it thanks
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

benjamin-dean avatar image
benjamin-dean answered
If you're on a Mac, I have written this BASH utility which provides you the ability to quickly toggle between production and sandbox mode for your SoftPhone:

https://github.com/bdeanindy/ringcentral-toggle-softphone-dev-mode
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

John Wang avatar image
John Wang answered
Switching between environments can now be done within the softphone UI.

This is described in the Getting Started Guide's "Your Softphone" section:


From the softphone signin screen use the following key combination to bring up the environment toggle:

  • Windows: Cntrl+F2
  • Mac: Fn+Command+F2
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys