question

Julio Toledo avatar image
Julio Toledo asked Michael Fehringer edited

SMS Emoji character set?

When looking at the Desktop soft phone app, I notice that only a small subset of SMS emoji characters are available to choose from. I've also noticed that both incoming as well as outgoing SMS which includes other emojis not listed in that menu (such as those generated by the iOS emoji keyboard) may or may not always come across thru RingCentral.


Is there a list of supported emoji characters and the appropriate way to encode them for use via the REST API?

rest api
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Michael Fehringer avatar image
Michael Fehringer answered Michael Fehringer edited

There is now an actual emoji feature added to the app. To learn how to use or access this feature please view the following page.

Managing your messages in the RingCentral app desktop and web

Then just scroll down to the section titled "Reacting to a post with emojis".

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Phong Vu avatar image
Phong Vu answered

If an emoji character is missing from the collection. Simply use the HTML-code to send that emoji char. E.g. this 🙈 for the "See-No-Evil Monkey" char.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys