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Permission Error
Tags: error
May 2, 2017 at 6:26am   •   2 replies  •  0 likes
joseph-nichols

We have tried to use RingCentral API with our CallMonitoring application and it fails because of RingCentral response with permission error on some requests. Here is this error below:


05:22:41.910 E Open error: [ReadPresence] application permission is required for the following event filter: [/restapi/v1.0/account/2632450008/extension/2632566008/presence]


It tells that our application have no ReadPresence permission, bit it is selected in application settings and works for same application in Sandbox. We have tried different extensions in Production and always get same permission error. This error need to be fixed to make application operating.

2 Answers
answered on Jul 4, 2019 at 11:34am  

This is strange indeed.. better to engage the developer support team by submitting a help ticket here.


 0
answered on Jun 28, 2019 at 10:02pm  

This is strange indeed.. better to engage the developer support team by submitting a help ticket here.


 0
answered on May 2, 2017 at 7:31pm  

Please submit a help ticket to our developer support team containing your appKey and the url to this question.


 0



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