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hambrise-alan5624 avatar image
hambrise-alan5624 asked Tyler Liu answered

brandId invalid - how do I enable my app for all countries?

We are using password flow and our app is working only for RingCentral US. We tried it with Canada number it returned as "parameter is invalide[ brandId] ". How to enable for all countries? Please give steps and full details.

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Tyler Liu avatar image
Tyler Liu answered

I find this: https://devcommunity.ringcentral.com/ringcentraldev/topics/parameter-brandid-is-invalid


Please send an email to the developer support team or submit a support ticket to have your app enabled for Canada.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys